Vermont State University does not manage or monitor devices and is not responsible for the loss or theft of any information or data. Loaner devices are available when repairs are needed.
For MacBook Air Laptops
Details of AppleCare+ for Schools:
This is included in the price of your device through VTSU with no service fees. Please keep in mind that this is different than the standard AppleCare you would purchase as a consumer buying directly from Apple. AppleCare+ for Schools with no service fee provides you with 4 full years of coverage (standard AppleCare offers only 3 years for consumer) and includes the following highlights:
* 24/7 priority access to Apple experts via chat or phone, inclusive of a dedicated support line for education.
* 4 years of hardware coverage, inclusive of up to two incidents of accidental damage per year without service fees. Note that general consumer AppleCare requires a $99 service fee to repair screen damage or external enclosure damage, and/or $299 for other accidental damage, plus applicable tax.
* Provides mail-in in addition to carry-in repair through Apple resellers
For Dell PC Machines
5 years of Dell ProSupport Plus for PCs provides priority 24/7 access to technical support. Students can call or enter their service tag and access chat support on the Dell website. Accidental damage is covered once per year.
Contact Technical Support:
AppleCare+ for Schools: 1-800-800-2775, option 3
Dell ProSupport: 1-877-671-3355 or https://www.dell.com/en-us