IT Shared Services

Vermont State Colleges Information Technology

We are excited to be sharing information on our new customer-oriented IT Shared Services organization! Since June 2022, as part of the VSC Transformation, the IT Shared Services team has been working hard to reorganize into an organizational structure that is built around prioritized service areas.  We spent months reviewing our services, identifying opportunities for alignment, and working toward Service Level Agreements to better align our services with our community needs. For more information on who we are, the services we provide, and how to contact us, we invite you to explore the pages on our website. 

Our Mission

Recent Posts

• Cybersecurity Awareness Month – Threat Landscape
  Last week, we focused on Social Engineering, what it looks like and how to defend against it. This week, we are taking a step back and observing the evolving “threat landscape.” The state of Cybersecurity and the threats we all face on a day-to-day basis in the world of technology. What is a “threat landscape?” Simply ...
• Cybersecurity Awareness Month – Social Engineering
  Last week, we talked about multi-factor authentication (MFA) and the importance of having more than one “lock on your door.” One of the techniques used by attackers that MFA helps to prevent, is Social Engineering. Social Engineering is the tactic of manipulating, influencing, or deceiving a user into taking an action that isn’t in their (or their ...
• Cybersecurity Awareness Month – Multifactor Authentication
  Passwords work as keys, unlocking systems and services that we need to access on a daily basis. MFA is a secondary lock, or a deadbolt, on the front door of our systems and services. Multifactor authentication is defined as, “a security process that requires more than one method of authentication from independent sources to verify ...
• Students: Welcome to Fall!
  Greetings and a warm welcome back! We’re excited to reconnect with you and kick off another academic year. The Information Technology team has been busy preparing for the new year, and we want to remind you about some of our services and how to contact us for help.  How to Reach Us:  Our IT Support website is ...
• Artificial intelligence guidance on permissible use
  2025-02-05 The policy has been finalized and is no longer in draft form. 2024-08-07 IT Shared Services has been collaborating on an AI Policy with leadership across the institutions to identify how we approach AI tools and services within the organization. The creation of this policy specifically targets how Vermont State College (VSC) employees can use AI in ...
• ERP Assessment Recommendation
  Last fall, we kicked off a project to assess the VSC’s Enterprise Resource Planning (ERP) system, Ellucian Colleague, and create a roadmap to future sustainability. The ERP software system supports our core business processes and helps us run our operations. The scope of the assessment included Colleague, UKG, and other software systems connected to Colleague. ...
• Duo Authentication Upgrade
  VSC IT is upgrading Duo Security, our multi-factor authentication service, to enhance our security and user experience. Over the next two months, we will transition to a new login page and a new Duo Security prompt. The login experience will look very similar to the old one but will look slightly different. This work cannot ...
• Cybersecurity Awareness Month – Week 4 – Ransomware
  Hello and welcome to week 4 of Cybersecurity Awareness Month!  So far, we’ve covered some ways you can protect yourself online. We’ve talked about good passwords, multi-factor authentication, and phishing. Knowing how to maintain good passwords, lock them in a password manager, set up MFA on your accounts, and knowing what phishing scams look like are all incredibly important steps to improving ...
• Cybersecurity Awareness Month – Week 3 – Phishing
  We are halfway through Cybersecurity Awareness month! So far, we’ve covered passwords and MFA; two important tools to keep your accounts safe from attackers. This week, we’re turning our focus to the attackers themselves and talking about those dreaded phishing emails. Phishing is when attackers use fake emails, social media posts, or direct messages (such as texts) with the goal of ...
• Cybersecurity Awareness Month – Week 2 – Multifactor Authentication
  Last week we kicked off Cybersecurity Awareness Month with a bit of information on passwords, the keys to digital kingdoms. This week, we are going to focus on Multifactor Authentication, or MFA. If passwords are the key to the kingdom, then MFA is the retina scanner to the secret lab. Multifactor authentication is defined as a security ...