VSC IT

IT Support for the VSC

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Home » Business Tools & Services » Helpdesk

Helpdesk

The VSC IT Helpdesk is available to support students, staff, and faculty with technology requests. Our normal business hours are:

VTSU/Shared ServicesCCV
Monday8:00am – 4:30pm8:00am – 8:00pm
Tuesday8:00am – 4:30pm8:00am – 8:00pm
Wednesday8:00am – 4:30pm8:00am – 8:00pm
Thursday8:00am – 4:30pm8:00am – 8:00pm
Friday8:00am – 4:30pm8:00am – 4:00pm
Saturdayno coverageno coverage
Sundayno coverageno coverage

Enter a support request ticket at any time by signing in to the Service Desk with your VSC username and password. Or use one of the buttons below to create a request using a template.

Can’t Login to Portal
Problem with Email
Printing Problem
View All Templates

During normal business hours you can reach us by phone at one of the following numbers:

  • Community College of Vermont — 802-828-2810
  • VTSU Castleton — 802-468-1221
  • VTSU Johnson — 802-635-1415
  • VTSU Lyndon — 802-626-6456
  • VTSU Randolph — 802-728-1721
  • VTSU Williston — 802-879-8260

For on-site assistance requests, please include your name, preferred contact information, college id, your availability, and a brief description of the issue including your site, building, and room.

More Resources

For help outside of normal business hours, browse the support topics below.

Accounts & Passwords


  • Account Lockouts
  • Account Login FAQ
  • Activating your VSC Account
  • Change or Reset Your Password
  • Former Student and Employee Account Access
  • Multi-Factor Authentication
  • Password Expiration Details
  • Student Resources
  • Trouble Logging in?

Business Tools & Services


  • Aviso
  • Billing: Adding Authorized Users
  • Bookstore FAQ
  • Emergency Notification System Information
  • Helpdesk
  • Name, Pronouns, and Gender Identity Information
  • Office 365
  • Perceptive Content / Image Now
  • Printing Emails
  • Self Service
  • Taking Screenshots
  • UKG / Human Resources
  • VSC Portal
  • ZendTo Secure File Sharing

Communications


  • Campus Phones
  • Microsoft Teams
  • Status Page for VSC Services
  • Zoom

Email & Messaging


  • Accessing your Email
  • Email Address Change FAQ
  • Forwarding your mail to another address
  • How to install Microsoft Office on your personal device

Learning Tools


  • Canvas
  • Digital Content Accessibility Resources
  • iPads in the Classroom
  • New Computer Recommendations
  • OneDrive Cloud Storage
  • Respondus Lockdown Browser
  • YuJa

Network & Connectivity


  • Accessing the WiFi Networks
  • Browser Support
  • Guest Wireless Access
  • VPN

We would love to hear from you

As we continue to improve the VSC IT support site, we would love to get your feedback. Please sign-in to the feedback form linked below to share your throughts.

Give Feedback
  • IT Knowledge Base
  • Accounts & Passwords
  • Business Tools & Services
  • Communications
  • Email & Messaging
  • Learning Tools
  • Network & Connectivity

Get Help

VSC IT HelpDesk

Enter a Ticket

ServiceDesk ticket

Contact the CIO

Email the CIO, Kellie Campbell

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