The VSC IT Helpdesk is available to support students, staff, and faculty when classes are in session. Find our schedule below.
Contents
Normal Business Hours
| Day | VTSU/Shared Services | CCV |
|---|---|---|
| Monday | 8:00am – 4:30pm | 8:00am – 8:00pm |
| Tuesday | 8:00am – 4:30pm | 8:00am – 8:00pm |
| Wednesday | 8:00am – 4:30pm | 8:00am – 8:00pm |
| Thursday | 8:00am – 4:30pm | 8:00am – 8:00pm |
| Friday | 8:00am – 4:30pm | 8:00am – 4:00pm |
| Saturday | no coverage | no coverage |
| Sunday | no coverage | no coverage |
Please note, evening support for CCV is not available between semesters. View semester dates on the CCV Academic Calendar page.
Contact us
Create a ticket
Enter a support request ticket at any time by signing in to the ServiceDesk with your VSC username and password. Or use one of the buttons below to create a request using a template.
On-site assistance
Helpdesk staff are located on campuses all over the state. The best way to get in person support is to create a ServiceDesk ticket! If you need on-site assistance from a member of the VSC IT Helpdesk, please be sure to include your name, preferred contact information, your availability, and a brief description of the issue including your site, building, and room.
Phone
During normal business hours you can reach us by phone at 802-224-3003.
To contact a specific location, please use one of the ServiceDesk buttons above to submit a ticket. There are no location specific email addresses.
Additional Resources
For help outside of normal business hours, browse the support topics below.
Accounts & Passwords
- Account Lockouts
- Account Login FAQ
- Activating your VSC Account
- Change or Reset Your Password
- Clear your cache
- Former Student and Employee Account Access
- Login page
- Multi-Factor Authentication
- New incoming student information
- Password Expiration Details
- Trouble Logging in?
- Username and College ID information
Business Tools & Services
- Apporto
- Bookstore FAQ
- Classweb
- Emergency notification system
- Employee Directory UKG
- File Management Best Practices
- Formstack Single Sign-On for Staff
- Helpdesk
- LinkedIn Learning
- Microsoft 365
- Name, Pronouns, and Gender Identity Information
- Perceptive Content
- Portal
- Printing Emails
- Printing on Campus
- PyraMED Health System
- Self-Service
- Student Billing: Adding Authorized Users
- Taking Screenshots
- Teaching Contracts in WebServices
- UKG / Human Resources
- Watermark Student Success & Engagement
- Web browsers & Clear your cache
- ZendTo Secure File Sharing
We would love to hear from you
As we continue to improve the VSC IT support site, we would love to get your feedback. Please sign-in to the feedback form linked below to share your thoughts.