The VSC IT Helpdesk is available to support students, staff, and faculty with technology requests. Our normal business hours are:
| VTSU/Shared Services | CCV | |
|---|---|---|
| Monday | 8:00am – 4:30pm | 8:00am – 8:00pm |
| Tuesday | 8:00am – 4:30pm | 8:00am – 8:00pm |
| Wednesday | 8:00am – 4:30pm | 8:00am – 8:00pm |
| Thursday | 8:00am – 4:30pm | 8:00am – 8:00pm |
| Friday | 8:00am – 4:30pm | 8:00am – 4:00pm |
| Saturday | no coverage | no coverage |
| Sunday | no coverage | no coverage |
Enter a support request ticket at any time by signing in to the Service Desk with your VSC username and password. Or use one of the buttons below to create a request using a template.
During normal business hours you can reach us by phone at one of the following numbers:
- Community College of Vermont — 802-828-2810
- VTSU Castleton — 802-468-1221
- VTSU Johnson — 802-635-1415
- VTSU Lyndon — 802-626-6456
- VTSU Randolph — 802-728-1721
- VTSU Williston — 802-879-8260
For on-site assistance requests, please include your name, preferred contact information, college id, your availability, and a brief description of the issue including your site, building, and room.
More Resources
For help outside of normal business hours, browse the support topics below.
Business Tools & Services
- Aviso
- Billing: Adding Authorized Users
- Bookstore FAQ
- Emergency Notification System Information
- Helpdesk
- Name, Pronouns, and Gender Identity Information
- Office 365
- Perceptive Content / Image Now
- Printing Emails
- Self Service
- Taking Screenshots
- UKG / Human Resources
- VSC Portal
- ZendTo Secure File Sharing
We would love to hear from you
As we continue to improve the VSC IT support site, we would love to get your feedback. Please sign-in to the feedback form linked below to share your throughts.