I want to take the opportunity to warmly wish you a happy new year and welcome you back to the spring semester. The IT Shared Services team has been busy over the holiday break and into the new year with many projects and efforts. It is my pleasure to highlight a few of them for you here.
- We are in the final stages of bringing our draft strategic plan to completion. The plan is a critical effort to guide our work today and, in the future, to ensure alignment with both Vermont State University and the Community College of Vermont. I welcome an email with any of your thoughts or comments.
- We continue to expand our self-service knowledgebase to support answering your questions 24/7. We hope you will visit the growing IT Support website.
- We are currently underway with a full assessment of our Enterprise Resource Planning (ERP) environment. ERP systems are the broad software services that support our business processes and our students’ data and experience. We have been on the current system for over 20 years, and we are taking this critical opportunity as part of transformation to assess our current and future state. We continue to welcome ERP feedback if you have it.
- We continue to work on many internal IT projects to help align our technology architecture with the objectives of becoming an IT shared services organization. We continue to do this work from locations across our state, but you can still find many of our team members embedded on our campuses, sites, and centers. Visit our website to see our locations.
I wish you the best as you start your semester. Know we are always available to support you – learn more about how to reach us.