Welcome to the Vermont State Colleges (VSC) IT knowledge base. Serving Vermont State University (VTSU) and the Community College of Vermont (CCV), their students, faculty, and staff. The resources here provide instructions on managing accounts, accessing software, and other IT related support services.
Popular resources
Visit our most requested knowledge base pages below.
Contact us
Have a question? The Helpdesk page has all the contact methods available to you.
Need to submit a ticket? Login to our ticketing system to request support.
Support categories
The knowledge base is separated into six main categories. Here they are, along with their sub-categories. Not all pages are listed here, so be sure to visit the category you are interested in to see all the pages.
Accounts & Passwords
- Account Lockouts
- Account Login FAQ
- Activating your VSC Account
- Change or Reset Your Password
- Clear your cache
- Former Student and Employee Account Access
- Login page
- Multi-Factor Authentication
- New incoming student information
- Password Expiration Details
- Trouble Logging in?
- Username and College ID information
Business Tools & Services
- Apporto
- Bookstore FAQ
- Classweb
- Emergency notification system
- Employee Directory UKG
- File Management Best Practices
- Formstack Single Sign-On for Staff
- Helpdesk
- LinkedIn Learning
- Microsoft 365
- Name, Pronouns, and Gender Identity Information
- Perceptive Content
- Portal
- Printing Emails
- Printing on Campus
- PyraMED Health System
- Self-Service
- Student Billing: Adding Authorized Users
- Taking Screenshots
- Teaching Contracts in WebServices
- UKG / Human Resources
- Watermark Student Success & Engagement
- Web browsers & Clear your cache
- ZendTo Secure File Sharing
External support resources
There are many resources available outside of IT, too. Here is a list of some of our favorite resources:
CCV
- General Resources for Students – Community College of Vermont
- Writing Center – online writing center for CCV
VTSU
- University Resources – Center for Teaching & Learning Innovation
- Teaching Resources – Center for Teaching & Learning Innovation
- VTSU | Knowledge Hub (login required)
We would love to hear from you
As we continue to improve the VSC IT support site, we would love to get your feedback. Please sign-in to the feedback form linked below to share your thoughts.