What is my username?
Your username will be in the format of your three initials followed by five numbers. For example: abc05110. You can have your username sent to your recovery device by using the “Forgot my username” link on the Portal login page, or following this LINK.
I forgot my password. Now what?
You can reset your password by using the “Forgot my password” link on the Portal login page. You can also follow this LINK to the password portal.
You can follow this LINK if you would like additional information about resetting your password.
How do you know if your account is locked?
Your account will be locked after five invalid login attempts. You will have to call a help desk representative to have it unlocked.
You can follow this LINK for more information outlining account locks.
How do I find my seven digit College ID number?
You can find your College ID number on the bottom of your ID card from Public Safety, at the top of most forms sent to you from Admissions, Financial Aid, Registrar’s office, and Student Service. If you are using it to reset your password or find your UserID then make sure to include any leading 0s if the number you have is only six digits long.
If you do not have access to any of those forms you can call your local Help desk Representative to have someone verify your identity and share it to you.
How do I add or change an account recovery mobile number or personal email?
You can add or change a personal email or mobile number by logging into Self Service and selecting User Options -> User Profile. The screen shot below outlines where the buttons are to change this information.
You can log into Self Service by either using the link in the Portal in “Useful Links” or by following this LINK.
If you cannot log into Self Service and do not have access to the recovery email or phone you have on file then you will need to contact your local Help desk for help logging into your account, or Student Services to have them add it for you.
How do you properly bookmark the Portal, Canvas, Email, etc.?
If you look at the URL of the log in page you will see it in the format of https://myid.vsc.edu/…….
If you make a bookmark to this specific URL you will experience a generic “authentication failed” error message when trying to sign in. The reason for this is the URL you open will tell the authentication server what your destination is. For example, if you would like to navigate to the Portal the URL is https://portal.vsc.edu. That URL forwards you to the authentication page where you need to enter your username and password, and then the authentication service knows to pass your account through to the Portal. Below is a flow chart outlining the process:
There are two methods you can use to add the proper bookmark to your supported browser of choice. You can manually add a bookmark by selecting Bookmark from the menu bar at the top, selecting Add Bookmark, and enter the appropriate URL listed below.
Or you can edit your existing bookmark by right clicking on it, selecting Edit Bookmark, and type in the appropriate URL.
Here are the correct URLs to bookmark:
Portal: https://portal.vsc.edu
Canvas: https://instructure.vsc.edu
Email / Office365: https://outlook.office365.com/owa/vsc.edu
When will your be notified your password will expired, and when will you know when it has expired?
Our identity management system will send you an email from VSC-IDM@vsc.edu one month, two weeks, and everyday for the week before it expires. The email will look like this:
If your password has expired you will receive an email saying that your password been changed from “system”. That means our system has expired your password and you need to reset it.
If your password has not expired you can log into the Password Management Portal by going to this LINK [ https://password.vsc.edu ] or select “Forgot Password” from the authentication page.