IT Shared Services is organized into the following Service Areas:
Enterprise Applications
Provides enterprise strategy for sustainable and interconnected systems strategy. Strong partnership with application and process owners, prioritizing strong systems governance.
Director of Enterprise Applications: Douglas Eastman
Enterprise IT Infrastructure
Wired and wireless networking, telephony, support for on-premise data center services, partner in cloud strategy, systems administration for key IT services.
Director of Enterprise IT Infrastructure: Charlie Bombard
Manager of Data Center/Systems Administration: Michael Martel
Manager of Network and Telecom: Tom Maguire
IT Professional Services
Budgeting and forecasting, alignment with strategic planning and Service Level Agreements, asset and procurement management, vendor management, soliciting input from governance structures, comprehensive project management services.
Director of IT Operations: Gayle Malinowski
Director of Project Management: Meg Walz
Learning Technologies
Provides support for A/V learning technology and academic applications, including training and support, manages LTI integrations. Direct partnership with Center for Teaching and Learning.
Director of Learning Technologies: Sarah Chambers
Manager of Academic Systems: Tony Harris
Manager of Learning Spaces: Tim Dusablon
Security
Supports a proactive security strategy including user education, policy development, vulnerability management, and ongoing technical solutions management.
Information Security Officer: Tony Hashem
Technical Support Services
Provides technical/helpdesk support to both VTSU and CCV communities in addition to providing support for all user endpoints.
Director of Technical Support Services: Jason Ryan
Manager of Endpoint Systems: Steve Bohynak
Manager of Helpdesk Services: Erik Lightbody