IT Shared Services is organized into the following Service Areas:
Enterprise Applications
The Enterprise Applications Team (EAT) provides an enterprise strategy for sustainable and interconnected systems. The Enterprise Applications Team values strong partnerships with application and process owners, and prioritizes strong systems governance.
Director of Enterprise Applications: Douglas Eastman
Infrastructure and Security
Wired and wireless networking, telephony, support for on-premise data center services, partner in cloud strategy, systems administration for key IT services. Supports a proactive security strategy including user education, policy development, vulnerability management, and ongoing technical solutions management.
Director of Enterprise IT Infrastructure: Charles Bombard
Manager of Data Center/Systems Administration: Michael Martel
Manager of Network and Telecom: Shawn Umansky
Professional Services
Budgeting and forecasting, alignment with strategic planning and Service Level Agreements, asset and procurement management, vendor management, soliciting input from governance structures, comprehensive project management services.
Director of Project Management: Matt Corriere
Manager of IT Operations: Jim Smith
Learning Technologies
Provides support for A/V learning technology and academic applications, including training and support, manages LTI integrations. Direct partnership with Center for Teaching and Learning.
Director of Learning Technologies: Sarah Chambers
Manager of Learning Spaces: Tim Dusablon
Technical Support Services
Provides technical/helpdesk support to both VTSU and CCV communities in addition to providing support for all user endpoints.
Director of Technical Support Services: Jason Ryan
Manager of Endpoint Systems: Steve Bohnyak
Manager of Helpdesk Services: Erik Lightbody