The VSC IT Service Level Agreements (SLAs) are comprehensive documents outlining the service level commitments and expectations for the IT services provided by the Vermont State Colleges (VSC) system. These agreements are designed to ensure that our faculty, staff, students, and community members receive consistent and reliable IT support.
Below, you will find links to the PDF versions of our SLAs, covering a range of services from academic applications to telephone support. Each document provides detailed information on the scope of services, responsibilities, and response timeframes to help you understand the level of service you can expect.
Explore the SLAs
- Academic Applications
- Data Center & System Administation
- End-User Hardware-Endpoint Management
- Helpdesk Services
- Learning Spaces Technologies
- Network Services
- Security Services
- Software Services
- Telephone Services
We are committed to providing high-quality IT services and support to enhance your experience at VSC. If you have any questions or need further assistance, please do not hesitate to contact the Helpdesk.
For more information on how our SLAs fit in with VSC Shared Services visit the Shared Services – Vermont State Colleges System page.