Greetings and a warm welcome back to campus! As the fall semester approaches, we are excited to reconnect with you and kick off another academic year. The IT department has been busy preparing for the new year, and we want to tell you about some of our services and how to contact us for help.
Greetings from Learning Technologies
The Learning Technologies team focuses on supporting your instructional needs, from classroom AV to applications (Canvas, Zoom, YuJa).
Our team is divided into Learning Spaces and Academic Applications.
Director of Learning Technology – Sarah Chambers (Castleton, Randolph)
Manager of Academic Applications – Tony Harris
Senior Instructional Technology Specialist – Sean Dailey
Instructional Technology Support – Amy Beattie
(with support from) CCV Associate Director of Academic Technology – Sarah Corrow
Manager of Learning Spaces Technology – Tim Dusablon
Learning Spaces Technology Specialist – Jason Kaiser (Lyndon, Johnson)
Learning Spaces Technology Specialist – Jonathan Jacobs (Castleton)
To maximize the efficiency of our staff and provide faculty and staff with speedy, reliable assistance, we ask that VSC faculty and staff submit requests for help through ServiceDesk. Our Helpdesk locations are open for walk-in help Monday – Friday, 8am – 4:30pm.
Duo: Muti-Factor Authentication
Duo multi-factor authentication (“MFA”) has been enabled for all applications that utilize single sign-on including Portal, Canvas, Aviso, UKG, and Microsoft 365. In the past, this process was exempted when working on campus. At this point, Duo authentication is required any time you access these tools, regardless of location. It will be important to remember to bring your device with you if you need to log in from campus-based locations including offices and classrooms. Have questions about MFA? Check out our FAQ.
IT Resources & Support
In addition to being accessible via the web (https://portal.vsc.edu/), the VSC Portal is also accessible via a mobile app and is extremely mobile-friendly. For more information about accessing the portal and app visit: https://www.vsc.edu/new-portal/
VSC IT Knowledge Base
Our staff has been working hard to develop a one-stop shop for all things Information Technology: https://support.vsc.edu/. This space will continue to grow and change as we do!
Drop-In Assistance for Faculty and Staff
Join the Learning Technologies team throughout the Fall 2023 Semester for drop-in, “come anytime” assistance with Canvas, YuJa, and Zoom. For Zoom connection details, please reach out to Sean Dailey or Sarah Chambers by email.
Canvas: Tuesdays, 9-10 a.m.
YuJa: Tuesdays, 1-2 p.m.
Zoom: Fridays, 10-11 a.m.
Your Choice: Fridays, 12-1 p.m.
We know you are used to messaging your favorite Learning Technologies member directly, but we ask that you please use ServiceDesk to ensure you are connected with the best person to support your needs.
Academic Applications Updates
All VTSU courses will need to be published while all CCV courses will continue to be automatically published. Need assistance? Enter a work order at https://servicedesk.vsc.edu/.
Using the Zoom web conferencing system, VSC faculty and staff are able to host meetings and record either to the Zoom cloud or the host’s local computer. Zoom recordings are automatically moved to the YuJa platform and deleted from the Zoom cloud after seven days. We are in the process of developing data retention policies for videos stored in YuJa that support FERPA compliance and maximize our storage capacity.
We have done a complete renovation of the telepresence classroom systems at the following locations:
- Williston: 214 and 410, Randolph: Clarke 110 and 310, St. Albans, Newport, Lyndon Vail 120, Johnson WLLC 215, White River Jct., Rutland, Bennington, and Brattleboro. The Middlebury location will hopefully be updated to the same standard in the very near future.
We have installed cameras and microphones to the following learning spaces this summer across our campuses:
- Johnson: WLLC 212, VAC 124, Dewey 132, WLLC MARS Lab.
- Lyndon: LAC 411 and 412, ASAC 206 and 216, LAC 343
- Williston: 201, 202, 209, 402
In addition, we have added additional microphones for better audio coverage to rooms that are already F2F+ ready:
- Castleton: Glen A and B, Stafford 130, 139, 157, and 235, Leavenworth 101, 102, 103, 104, 105, and 106, Jeffords 213, Castleton Hall MPR
Interactive Flat Panel Upgrades
We also upgraded displays to interactive flat panels in the following rooms:
- Castleton: Stafford 157, Nursing Sim Lab, Fine Arts 120 and 210. Johnson: Bentley 309. Lyndon: LAC 411 and 412.
Lastly, we have added touch panel control equipment, document cameras, and sound equipment to the following rooms:
- Castleton: Woodruff 221, 222, 227, and 228. Williston: 201, 202, 209, and 402 (sound equipment and camera/mics only).
We’re here to support your academic journey. Welcome back, and here’s to an exceptional year ahead!