Enroll a New Device with Duo

If you replace your mobile phone, you will need to update your Duo profile. Here’s how to add your new phone to your VSC Duo multi-factor authentication account.

First things first

• If your new phone has the same number as your old phone you will only need your new phone.
• If your new phone has a new phone number you’ll need your old phone, too. If you don’t have access to your old phone, please contact the Helpdesk for support.
• Download the Duo Mobile app on your new phone
  • iOS – Apple App Store
  • Android – Google Play Store

Add your new phone

From a computer or your smartphone, login to the Portal like you would normally, but instead of progressing through the Duo prompt click Other Options.

Duo will present a number of additional ways to navigate the Duo prompt. Select Manage Devices at the bottom of that list.

In order to continue you will first need to verify your identity via one of the Duo options. If you have access to your old phone, or if your new phone has the same phone number as your previous device, choose the Text Message option to proceed through this step.

After verifying your identity you will have the option to Add a Device. If you have already downloaded the Duo Mobile app on your new phone, choose the I Have a New Phone link to be guided through reactivating the Duo app

Both options will walk you through verifying your phone number and scanning a QR code with the Duo app to finalize the setup.