Got a new phone?
If you replace your mobile phone, you will need to update your Duo profile. Here’s how to add your new phone to your VSC Duo multi-factor authentication profile.
First things first
- If your new phone has the same number as your old phone you will only need your new phone handy
- If your new phone also has a new phone number you’ll either need your old phone on hand, or will need to contact the Helpdesk for support
- Download the Duo Mobile app on your new phone
Add your new phone
From a computer or your smartphone, login to the Portal like you would normally, but instead of progressing through the Duo prompt click Other Options.
Once you have clicked that it will show you a number of additional ways to navigate the Duo prompt. Select Manage Devices at the bottom of that list.
In order to continue you will first need to verify your identity via one of the Duo options. If you have access to your old phone, or if your new phone has the same phone number as your previous device, choose the Text Message or Phone Call option to proceed through this step. The Duo Push option will not work for this step. If your phone number has changed you will need to contact the Helpdesk for support.
After verifying your identity you will have the option to Add a Device. If you have already downloaded the Duo Mobile app on your new phone, choose the I Have a New Phone link to be guided through reactivating the Duo app
Choosing either option will walk you through verifying your phone number and scanning a QR code with the Duo app on your desired device to finalize the setup.