Athentication Failed Error
If you reopen a closed window, click on a bad link, or follow a bookmark directly to the sign-in page, you will likely encounter the “Authentication Failed Error Message: Reason:User login failed” error message. Even if you enter your username and password correctly.
The Fix
Luckily this problem is usually easy to fix. A quick solution is to close any browser tabs with the login page, then go directly to https://portal.vsc.edu to generate a fresh instance of the sign-in page.
Other Useful Pages
- How do you properly bookmark the Portal, Canvas, Email, etc.?
- Trouble Logging in?
- SSO Error on the Portal
Still Having Trouble?
If you are still having trouble, please reach out to the Help Desk for further assistance.