The VSC IT Helpdesk is available to support students, staff, and faculty when classes are in session. Find our schedule below.
Please note, evening support for CCV is not available between semesters. Visit the Academic Calendar – Community College of Vermont for semester dates.
Contents
Temporary Schedule
January 2 – January 26, 2025
CCV Helpdesk hours
- Monday: 8:00am – 4:00pm
- Tuesday: 8:00am – 4:00pm
- Wednesday: 8:00am – 4:00pm
- Thursday: 8:00am – 4:00pm
- Friday: 8:00am – 4:00pm
- Saturday: no coverage
- Sunday: no coverage
Normal Business Hours
| Day | VTSU/Shared Services | CCV |
|---|---|---|
| Monday | 8:00am – 4:30pm | 8:00am – 8:00pm |
| Tuesday | 8:00am – 4:30pm | 8:00am – 8:00pm |
| Wednesday | 8:00am – 4:30pm | 8:00am – 8:00pm |
| Thursday | 8:00am – 4:30pm | 8:00am – 8:00pm |
| Friday | 8:00am – 4:30pm | 8:00am – 4:00pm |
| Saturday | no coverage | no coverage |
| Sunday | no coverage | no coverage |
Contact us
Create a ticket
Enter a support request ticket at any time by signing in to the ServiceDesk with your VSC username and password. Or use one of the buttons below to create a request using a template.
On-site assistance
Helpdesk staff are located on campuses all over the state. The best way to get in person support is to create a ServiceDesk ticket! If you need on-site assistance from a member of the VSC IT Helpdesk, please be sure to include your name, preferred contact information, your availability, and a brief description of the issue including your site, building, and room.
Phone
During normal business hours you can reach us by phone at 802-224-3003.
To contact a specific location, please use one of the ServiceDesk buttons above to submit a ticket. There are no location specific email addresses.
Additional Resources
For help outside of normal business hours, browse the support topics below.
Business Tools & Services
- Apporto
- Bookstore FAQ
- Classweb
- Emergency Notification System Information
- Employee Directory UKG
- File Management Best Practices
- Helpdesk
- LinkedIn Learning
- Microsoft 365
- Name, Pronouns, and Gender Identity Information
- Perceptive Content
- Portal
- Printing Emails
- Printing on Campus
- PyraMED Health System
- Self-Service
- Student Billing: Adding Authorized Users
- Taking Screenshots
- Teaching Contracts in WebServices
- UKG / Human Resources
- Watermark Student Success & Engagement
- ZendTo Secure File Sharing
We would love to hear from you
As we continue to improve the VSC IT support site, we would love to get your feedback. Please sign-in to the feedback form linked below to share your thoughts.