The VSC IT Helpdesk is available to support students, staff, and faculty when classes are in session. Find our schedule below.
Contents
Temporary Schedule
Temporary schedule until the CCV fall semester begins, September 2.
- Monday: 8:00am – 4:30pm
- Tuesday: 8:00am – 4:30pm
- Wednesday: 8:00am – 4:30pm
- Thursday: 8:00am – 4:30pm
- Friday: 8:00am – 4:00pm
- Saturday: no coverage
- Sunday: no coverage
Normal Business Hours
| Day | VTSU/Shared Services | CCV |
|---|---|---|
| Monday | 8:00am – 4:30pm | 8:00am – 8:00pm |
| Tuesday | 8:00am – 4:30pm | 8:00am – 8:00pm |
| Wednesday | 8:00am – 4:30pm | 8:00am – 8:00pm |
| Thursday | 8:00am – 4:30pm | 8:00am – 8:00pm |
| Friday | 8:00am – 4:30pm | 8:00am – 4:00pm |
| Saturday | no coverage | no coverage |
| Sunday | no coverage | no coverage |
Please note, evening support for CCV is not available between semesters. View semester dates on the CCV Academic Calendar page.
Contact us
Create a ticket
Enter a support request ticket at any time by signing in to the ServiceDesk with your VSC username and password. Or use one of the buttons below to create a request using a template.
On-site assistance
Helpdesk staff are located on campuses all over the state. The best way to get in person support is to create a ServiceDesk ticket! If you need on-site assistance from a member of the VSC IT Helpdesk, please be sure to include your name, preferred contact information, your availability, and a brief description of the issue including your site, building, and room.
Phone
During normal business hours you can reach us by phone at 802-224-3003.
To contact a specific location, please use one of the ServiceDesk buttons above to submit a ticket. There are no location specific email addresses.
Additional Resources
For help outside of normal business hours, browse the support topics below.
Accounts & Passwords
- Account Lockouts
- Account Login FAQ
- Activating your VSC Account
- Change or Reset Your Password
- Clear your cache
- Former Student and Employee Account Access
- Login page
- Multi-Factor Authentication
- New incoming student information
- Password Expiration Details
- Trouble Logging in?
- Username and College ID information
Business Tools & Services
- Apporto
- Bookstore FAQ
- Classweb
- Emergency notification system
- Employee Directory UKG
- File Management Best Practices
- Formstack Single Sign-On for Staff
- Helpdesk
- Learning Spaces Technology
- LinkedIn Learning
- Microsoft 365
- Name, Pronouns, and Gender Identity Information
- Perceptive Content
- Portal
- Printing Emails
- Printing on Campus
- PyraMED Student Health Portal
- Self-Service
- Student Billing: Adding Authorized Users
- Taking Screenshots
- Teaching Contracts in WebServices
- UKG / Human Resources
- Watermark Student Success & Engagement
- Web browsers & Clear your cache
- ZendTo Secure File Sharing
Learning Tools
- Adobe for CCV
- Canvas
- Digital content accessibility: YuJa Panorama and additional resources
- Digital textbooks CCV
- Handshake
- iPads in the Classroom
- Library support
- New computer recommendations
- OneDrive Cloud Storage
- Respondus Lockdown Browser
- Tutor.com
- VSC Resources for Teaching and Learning
- VTSU Student Tech Requirement
- YuJa
We would love to hear from you
As we continue to improve the VSC IT support site, we would love to get your feedback. Please sign-in to the feedback form linked below to share your thoughts.